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Customer Success Manager

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Do you want to successfully support customers in their transformation together with the ahead team? Do you have a passion for communication and technology? Are you eager to develop and market a product together with us?

Then you are the piece of the puzzle we are missing today! As part of ahead, you'll work on our intranet product and enable our customers to have a digital communication channel directly from the cloud. Our culture is characterized by entrepreneurship and people who can make significant impact. Experience a team spirit with us, in which we exchange openly and directly, we support and challenge each other. Let yourself be infected by our StartUp-Spirit and become part of our success story! You can find out more about us at

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Meet the Team

You can expect:

  • Satisfied customers who are happy to receive your professional advice.
  • Our innovative product in the area of Intranet as a Service, which is successfully used by international customers.
  • Responsibility for the successful onboarding of our customers to our flagship product.
  • Further development of the onboarding processes.
  • Enjoy working to convince and win new customers already in pre-sales.
  • As an interface between customer and product development, you will elicit customer feedback and help analyze and prioritize the next innovative features.
  • A successful and agile team that drives product development and innovation with a lot of drive and entrepreneurship.
  • Work location if desired in Bern, Zurich, Basel, Barcelona and home office.
  • A workload of 80% to 100%.

What we look for:

  • You have a degree in Communication or Business Informatics.
  • You enjoy contact with customers.
  • You have experience in implementing modern web solutions and mobile apps.
  • You love to improve processes to offer customers an even better experience.
  • You know your way around internal communications and intranets.
  • You have a passion for customers and their challenges.
  • You bring a high degree of entrepreneurship and passion for excellence.
  • You are business fluent in German and English (written and spoken).


  • You already have experience in the implementation of internal communication tools.
We look forward to hearing from you
Apply now